Deliveries and exchanges

Deliveries

Spain (peninsula) and Portugal

  • If you place your order before 9 am, it will arrive the following day. If you place your order after 9 am, it will arrive in 48hrs. It may last 24 hours more on Portugal and on some Spain regions.
  • Deliveries are free of charge in orders above 30 euros.

*Outlet products will have an extra of 4 euros in concept of shipping costs for orders below 90 euros.

Rest of Europe

  • Depending on the country of destination, the delivery period is from 2 to 5 days.
  • Shipping costs are 12 euros.
  • If applied, customs office expenses will be assumed by the customer.

Special periods

In special sales periods (sale, outlet, promotions…) shipping terms may be increased.

Customized products

Those products that have been customized with our monogramming service will need 3 extra days to be shipped.

Exchanges

Is it possible to exchange my items? Do I have to pay for it?

Requests for exchanges must be made within 30 natural days after reception of the shipment. The first size exchange is FREE, however, if you want to exchange models or colors we will refund you the amount of your shoes and you can order the style you want on your own from our website.​ 

You can also exchange those products included on "Venta Premium" or "Outlet" section. However, in case we do not have available your size, we would make you a voucher code without expiration for the amount paid. 

Customized products cannot be returned.

To exchange the size of your product please follow the instructions below:

SPAIN

With your order you will receive a return bag and a return label. Please, introduce the product inside the return bag and stick the return label. You can deliver your package at the nearest DHL pick up point. Please, check them here:

https://parcelshopfinder.dhlparcel.com/?setLng=es

They will send us the product and we will send you the desired size in 10-15 days. 

PORTUGAL

With your order you will receive a return bag and a return label. Please, introduce the product inside the return bag and stick the return label. You can deliver your package at the nearest DHL pick up point. Please, check them here:

https://parcelshopfinder.dhlparcel.com/?setLng=es

They will send us the product and we will send you the desired size in 10-15 days. 

EUROPE

We will arrange the pick up of your shoes. Please, contact us at Europe.store@mintandrose.com. We need you to tell us a pick up address, email and telephone contact.

You will receive within two days the return label you will need to stick on the package. Then, DHL will pick it up and bring it to our offices.

As soon as we receive them at our offices we will star with the exchange process. You will receive your desired size in about 6 days.

**You can also make the size exchange at our flagship store in Santa Teresa St. 12, Madrid!!**

*In the case that you decide to send the package on your own, please take into account that you hold full responsibility until the package arrives at our facilities. Shipping address is: CALLE FERNANDEZ LADREDA 3, PARCELA 18, 47008 VALLADOLID, SPAIN.

 Returns

If needed, is it possible to return my items? Do I have to pay for returns?

Requests for returns must be made within 30 natural days after reception of the shipment.

Those products included on "Venta Premium" or "Outlet" section can not be returned.

Customized products cannot be returned.

Please, if you want to return your product follow the instructions below:

SPAIN

With your order you will receive a return bag and a return label. Please, introduce the product inside the return bag and stick the return label. You can deliver your package at the nearest DHL pick up point. Please, check them here:

https://parcelshopfinder.dhlparcel.com/?setLng=es

They will send us the product and we will refund you the corresponding amount, deducting 9€ for return costs.

PORTUGAL

With your order you will receive a return bag and a return label. Please, introduce the product inside the return bag and stick the return label. You can deliver your package at the nearest DHL pick up point. Please, check them here:

https://parcelshopfinder.dhlparcel.com/?setLng=es

They will send us the product and we will refund you the corresponding amount, deducting 9€ for return costs.

EUROPE

We will arrange the pick up of your shoes. Please, contact us at Europe.store@mintandrose.com. We need you to tell us a pick up address, email and telephone contact.

You will receive within two days the return label you will need to stick on the package. Then, DHL will pick it up and bring it to our offices.

As soon as we receive them at our warehouses we will start with the return process. You will receive your refund in about 15 days, deducting 13,5 euros for the return costs.

**You can also make the return at our flagship store in Santa Teresa St. 12, Madrid!!**

*In the case that you decide to send the package on your own, please take into account that you hold full responsibility until the package arrives at our facilities. Shipping address is: CALLE FERNANDEZ LADREDA 3, PARCELA 18, 47008 VALLADOLID, SPAIN.